Full time, salaried position open to act as a Customer Support Liaison for an online casting platform. We need a tech-savvy, energetic, proactive, quick learner who is a highly organized self-starter and has great phone and email skills to join our Irvine based team.
– Engage with Marketplace Buyers who need support posting their projects, support is done via online chat, email and phone.
– Effectively communicate escalations to Operations Managers.
– Document customer interactions in either CRM or Support Desk systems.
– 3+ years of experience in the customer support and/or service industry.
– At the core, you are a problem solver. A helper. Someone who assists with a smile and is more than happy to do it. Someone who always anticipates the next need and over-delivers.
– You are passionate about your career and growing within the company.
– You have a strong understanding of how important processes are to the success of a company and know how to follow them.
– Experience in a corporate environment preferred.
– A bonus if you have entertainment industry experience, especially within the worlds of voiceover and production.
Pay and Benefits:
– A great office and fun culture in a passionate work environment.
– Bi-weekly Paydays (40 hour week) paying $16-18/hr to start, plus health benefits.
– A true collaborative team experience, where you and your ideas for growing the company are valuable.
We want to hear about your customer support experience, what kind of environment you thrive in and what makes you tick.
Job Type: Full-time
Salary: $16.00 to $18.00 /hour
Send a brief summary of why you would be a good fit for our team and your resume to [email protected]