Privacy Policy

Last Updated On: 01-Jan-2024
Effective Date: 01-Jan-2024

1. Company Information

This website is owned and published from 01-July-2024 by:

Company Name: TUNER MEDIA SL
Address: Paseo de la Castellana, 141, Planta 20, Madrid 28046, Spain
Email: support[@]tunermedia.com

TUNER MEDIA SL (“we,” “us,” or “our”) is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our website (the “Service”). It also informs you of your rights and available choices regarding your personal data.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not access or use the Service.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), and are committed to protecting your rights.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated On” date at the top reflects the date of the most recent changes.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information from you:

Name
Company name
Email address
Postal address
Telephone number

3.2 Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This may include:

IP address
Browser type and version
Operating system
Pages visited
Time and date of visit
Time spent on pages
Unique device identifiers
Referring website addresses
Other diagnostic data

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. For detailed information, please refer to our Cookie Policy.

4. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the personal data concerned and the context in which we collect it. We may process your personal information because:

Consent: You have given us permission to do so.
Contractual Necessity: We need to perform a contract with you.
Legal Obligations: We have to comply with legal obligations.
Legitimate Interests: It is in our legitimate interests and not overridden by your rights.

5. How We Use Your Information

We use your personal information for the following purposes:

To Manage Orders: Processing and fulfilling orders, payments, and related transactions.
To Provide Customer Support: Responding to your inquiries, complaints, and requests.
To Personalize User Experience: Tailoring content and resources to your preferences.
To Improve Our Service: Analyzing usage to enhance user experience and service functionality.
To Send Administrative Information: Updates on policies, terms, and important notices.
To Send Marketing Communications: With your consent, we may send promotional materials and emails.
To Prevent Fraud: Monitoring and preventing fraudulent transactions and other illegal activities.
For Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing agreements.
To Protect Users and Third Parties: Ensuring safety and security.

6. How We Share Your Information

We may share your personal information in the following circumstances:

6.1 Service Providers

We may share your personal information with third-party service providers who perform services on our behalf, such as:

Analytics Providers:
- Google Analytics: Helps us understand how our Service is used. Google Privacy Policy
Advertising Partners:
- Google Ads: For advertising purposes. Google Ads Privacy Policy
Payment Processors
Customer Support Platforms

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6.4 Third-Party Links

Our Service may contain links to third-party websites. We have no control over and are not responsible for the content or privacy practices of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.

We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, such as:

Standard Contractual Clauses (SCCs)
EU-U.S. Data Privacy Framework (if applicable)
Binding Corporate Rules (BCRs)

8. Retention of Your Information

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy:

Transaction Data: Retained for up to 7 years for legal and regulatory compliance.
Usage Data: Retained for internal analysis purposes for up to 2 years.
Marketing Data: Retained until you opt out or withdraw consent.

9. Your Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights:

Right to Access: You can request access to your personal information.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal information.
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to the processing of your personal information.
Right to Withdraw Consent: You can withdraw your consent at any time.
Right to Complain: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at info@tunermedia.com. We will respond within 30 days.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected personal information from a child under 16, please contact us at info@tunermedia.com.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and use personal information about you, including to serve interest-based advertising. For more information about the types of cookies we use, why we use them, and how you can control cookies, please see our Cookie Policy.

11.1 Types of Cookies We Use

Essential Cookies: Necessary for the operation of our Service.
Performance Cookies: Collect information about how you use our Service.
Functionality Cookies: Remember choices you make.
Targeting/Advertising Cookies: Deliver relevant advertisements.

11.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

12. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

Encryption: SSL/TLS encryption for data in transit.
Access Controls: Restricted access to personal information.
Security Assessments: Regular security audits and assessments.
Data Minimization: Collecting only the necessary data.

However, no method of transmission over the Internet or electronic storage is 100% secure.

13. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

14. Contact Us

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy:

Contact: Data Protection Officer
Email: support[@]tunermedia.com
Address: Paseo de la Castellana, 141, Planta 20, Madrid 28046, Spain